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Testimonials 2009-2016

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2016

11-22-2016

Hi SM,

I write to inform you that the moving of furnitures to my new apartment was incredibly smooth and done in a professional way. The timing was precise as we took occupancy of the new apartment.
This is a great work executed by the team of workers working meticulously to ensure the job is tidy and without blemish. For almost two and half hours they completed the moving and I must say, well done and thank you to them.

Once again, I appreciate your help in all the things done.

Regards.

Ms. S

11-17-2016

Dear Tokyo Lease,

Just wanted to write to let you you that you have some incredible people working for you.
There are two people I'd like to mention that are very good and great with us foreigners who Have no idea where to start in Japan.
The young man was Sakurai and the leasing agent,TT. Both of them were very professional and helped so much. I really appreciate the kindness.
There was another gentleman but I did' t get his name but he was so nice.
Thanks again for all the kindness. I really can't thank you enough!

Ms.H

10-11-2016

Dear MT-san,

It is our hope that you can share this message with your upper level company.
We cannot begin to express our thanks for the excellent attention to detail from you and the wonderful team that has helped us settle into our new home.
You brought an amazing team to deliver and set up our furnishings. Their attention to detail and deep caring for our needs is exceptional.
This is beyond anything we could hope for.

Please know we have sung praises to our company regarding your and your team's excellence.

Always with best regards,
Mr. and Ms. G

09-12-2016

KK-san

Thanks for arranging for the delivery of the furniture yesterday.
The staff were, as always, very kind and courteous, and efficient in their work. The player who moved from overseas and is living there said he is really happy with the furniture.

I hope we can do more business in the future. Thank you very much.

Mr.F

09-12-2016

Hello Miss TT

The delivery went very well. Your delivery men were very courteous and tidy.

Thank you. Best regards

Mr.A

08-29-2016

Hi AA,

All stuff collected and camera arrived as well. The two guys were very friendly, pleasant and efficient! Please give a good report to their supervisor or manager.

Thanks for you help.

Mr.B

08-29-2016

Hi MT-san,

Yes, thanks! The service from Tokyo Lease and Bo Concept has been exceptional. From yourself to the team doing the delivery, you made it so much less stressful relocating to Japan. The apartment looks great, too! :)

Regards,

Mr.J

07-26-2016

MT-san

Thank you very much.  The crew arrived and did a wonderful job setting things up for us.  I am very pleased!
Thank you again!

Ms.J

06-30-2016

Dear MT-san!

I just wanted to thank you and your team for the efficient delivery and pleasurable experience overall, to make moving into a new apartment so easy for a new arrival like me.
I’m sorry that it is already 2 weeks after the fact, but I just got back from my holiday in Europe and really moved into the apartment only last weekend. Thanks again and have a nice day!

Sincerely

Mr.J

06-13-2016

Dear MT-san,

Thank you for the update. And also thank you so much for all your help with organizing our furniture. Your team was very efficient yesterday and we really appreciate their hard work in getting all of our furniture and lights installed so quickly.

Regards,
Ms. M

04-08-2016

MH-san,

I did receive all of my furniture this weekend.  The house proved to be more of a challenge than originally expected and I wanted to say that your delivery guys went above and beyond what was expected.  After seeing the challenge of the stairs the original delivery team had to call in support to lift the larger items over the balcony.  Thank you for the great efforts of the entire delivery team.  I appreciated the hard work, dedication and care that went into the move.

Thank you again,

Mr.O

03-23-2016

Dear AA,

Me and (C) just wanted to say thanks to you and the movers for a great job in setting up the furniture yesterday!
Everything is exactly as we wanted it and we are really happy with how it all turned out. Also, thanks for the nice “welcome gift” you left for us. We really appreciate it!

Hope you’re having a great day.

Best regards,
Ms. L and C

02-01-2016

Dear MT-san,

All went well with the furniture delivery. The temporary pieces are comfortable and very good choices.
The men who delivered and set up the pieces were excellent.
Also, thanks for the very thoughtfulwelcome gift!

It helped make move-in day a pleasure.

Regards,
Ms.K

01-22-2016

TK-san,

The men you sent to deliver the furniture did a very nice job and they were also very helpful. I was having trouble with the bidet controls in my bathroom, so asked one of the men to look at it. He did so without hesitation and determined that the batteries in the control unit were dead. He then found two batteries, installed them and replaced the unit on the wall. No more problem. Great team of guys!
The bookshelf and stool were not included with the shipment. Do you know the status of these items?
Thank you

Mr.W

2015


12-25-2015

Hi KK-san,

The sofa set was delivered and set-up yesterday very professionally by your two delivery staff.
They were very careful as they moved the large pieces through my apartment and in particular down a somewhat narrow hallway leading to the actual room I wanted to have the sofa set put.
They also were able to take away my other sofa to delivery over to the home of Ousha which was very helpful for both her and I.

Thank you again for your help and support.

Mr.M

12-14-2015

Dear TT-san,

Hello, all the furniture delivery have been complete yesterday, now the office looks very nice and professional as it was just an empty space before.
Although it was cold and rainy yesterday, the delivery staffs were moving efficiently and worked so hard.
I really appreciate you came all the way to Yokohama in early wet morning as I understand it is something you have to do. I would be happy if you could say thank you to all the delivery staff for me.
It will still take some more time to set up all the interior in my office, but I would like you to have a look some photos taken yesterday after delivery has done. I will take care of these furniture for next two years as our work partner.
Thank you for everything and Best Regards,

Ms.M

11-20-2015

Hi MH-san,

Thank you - everything worked out well and the moving guys were especially nice and very hard workers!
Kind regards,

Ms.L

10-15-2015

Dear TT,

I want to express my sincere thanks for the job that Tokyo Lease is providing our family!
The process of moving in the furniture today is going so very well. I appreciate how carefully everyone is putting the pieces together and taking care of our apartment.  It is great to see a company that is on top of customer service.
So far, this has been such a good experience.  Thank you for your patience, TT and the work of your company for us.
Sincerely,

R Family

9-28-2015

Hi TT

I just wanted to say thank you very very much for your excellent service! I will be recommending you to all of my fellow exchange students!
Thank you kindly for all of your help.
I hope you and all of the team at your office and your delivery people too have a great weekend.
Kind regards

Ms.D.

9-16-2015

MH MH-san,

I hope you are well.
Our bed delivery on Saturday went well. Thank you very much!
Due to the earthquake on the day the elevator stopped so the staff had to bring it up the stairs.
It was hard work for them, which I appreciate a lot!
I will see you in a month.

Ms.L.

9-11-2015

Dear TF-san,

In this week, all the deliveries of all items we had agreed, have been completed.
It has come the moment to evaluate the services provided by your company. So it is a pleasure for me to communicate to you that my experience with Tokyo Lease has been full of complete satisfaction.
Both our pleasant conversations in your office as well as the quick and clean delivery of the ordered goods will remain in my good memories. You and your staff have made that my new habitat in Tokyo has been created and put to live in a very pleasant way.
I should like to thank you for your professional orientation and your human understanding of my problems.
I will gladly recommend your company.
Regards,

Mr. K.

8-24-2015

Hi TK-san,

It was lovely to see you yesterday at the Matsuri. We had been meaning to get in touch to thank you for organising all our furniture and for your patience and advice. The children love their new beds and we are very pleased with how the rest of the furniture looks in the apartment. We are also grateful for the temporary outdoor table, which has already been well used.
Kind Regards,

From Mrs.N.

8-13-2015

Dear KK

Many thanks for your excellent help with the furniture and with this additional information.
Your delivery professionals were very timely, efficient and courteous, and it was a great relief for me to leave for knowing that everything was set.

Many thanks again and all the best, K.

6-26-2015

Dear MK-san,

This message to let you know that we are very pleased with our rental furniture and appliances.
My wife and I would like to thank you again for your kindness and the efficient service that has been provided by Tokyo Lease, since we moved in our new home in Yokohama.
Warmest regards,

Mr. M.

4-20-2015

MT-san,



I am back home after my trip to Fukuoka and have just finished reading your note and walking through the condo.The furniture you brought today is beautiful- I am impressed with every piece.
Thank you to you and the Tokyo Lease team for taking such good care of us and placing everything in the right location.
I really appreciate the extra effort you took in adding the felt pads to protect the floors.
I am glad you had some fun with the placement guides.

Regards,

Mr. P



Comment from the manager 4-22-2015

Thank you very much for your kind email. We are glad to hear that you are satisfied with the furniture and everything was placed to your liking.We hope that the felt pads will sufficiently protect the flooring in your condo. We look forward to working with you again in future.
Kind regards,

Manager

4-2-2015

Hi MT-san,

I`m very impressed by how hard your team is working here. They are doing an outstanding job!!!

Regards,

Mr.N

Comment from the manager 4-3-2015


Thank you very much for your email. We are happy to hear that our delivery crew was providing excellent service. Pleae let us know if you need further assistance in the future.
Kind regards, Manager

3-16-2015

Hi TT-san,

Thank you for email response. There is no rush for the sofa piece as I have exchanged it out with one from the master bedroom.
Is the delivery tomorrow going to be all the remaining items? I think it is the two sofa beds, one white lamp for bedroom two, and one rug for under the dining table.Was there anything else?
I also wanted to add that your delivery crew are very plesant. They are extremely careful with all the deliveries they made to our apartment. It is good to know that Tokyo Lease has hired such respectful workers. I have spoken highly of our experience working with your company and we have recommended your services to many people.
Again, thank you for all you`ve done to help make our apartment feel comfortable. We feel quite at home already!

Hoping to see you soon.Sincerely,

Mr. R

Comment from the manager 3-19-2015

Thank you very much for your warmhearted email. I was especially pleased to read your comments regarding the delivery crew. Thank you very much for recommending Tokyo Lease to other people. I hope that we can continue to help you in the future.
Kind regards,

Manager

3-2-2015

Hi MH-san,

Thank you so much for all your help today and the team that came to set up. They were amazing and so helpful and did such a wonderful job.
We sincerely want to thank Tokyo Lease, you and the move in staff for the wonderful and helpful serving which made our transition to Tokyo much easier. We love the furniture and it looks awesome and great in out home. We will really enjoy living in our apartment in especially with our little one on the way!

Thank you again

Mr. A

Comment from the manager 3-6-2015

We are happy to hear that our service made your transition to Tokyo easier. Please let us know if you need further assistance during your stay in Tokyo.

Manager

2-17-2015

To AA,

I would like to thank you for thevery efficient and timely delivery of the rental furniture yesterday.
We were very pleased with the professionalism of yourself and your staff. I will definitely be recommending you to friends should I have the opportunity.

Best regards,

Mr. R

Comment from our manage 2-17-2015

Thank you for your kind E-mail. Sometimes, king-size bed is suitable for a small house insteaad of queen-size, because our king-size slats can be folded into a half size.

Manager

2-1-2015

Dear MH,

Just wanted to inform you that everything was delivered yesterday as discussed.
The service people were very deligent and efficient...really good, just wanted to let you know that, just positive feedback!
But you were right, I guess you and ...have a mission now as the furniture is really not the most beautiful one.
Anyway, thanks a lot.
We are looking forward to speak soon.

Mr. A

Comment from our manager 2-3-2015


We are sorry that temporary furniture was not the most beauriful one. Next time, we try our best to deliver the most beautiful furniture.

Manager

2014

12-09-2014
Dear  MK-san,

The delivery went very well. The men were all kind and professional.
Everything looks great!
Thank you very much!
Sincerely, (I)
11-27-2014
Hi AA, thanks for your note. It was good to see you again and please accept my thanks to you and your team for all the hard work yesterday. At least the house looks a little bit more like a home now!.
Thank you & best regards (I) [excerpt]
10-01-2014
Shotaro-san,no problem whatever suits you best,many thanks,
And a big thank you to the team who did the installation, and sorry
They had to stay a bit late to finish, tell them I appreciate the work.

Regards, (M)
09-18-2014
Hello T san;

I wanted to compliment you on how smoothly the furniture delivery went today. Your movers arrived on time and were very careful and efficient in moving several large pices of furniture into my new apartment. They also completedassembly of the TV and furniture pieces as necessary.

I greatly appreciate working with yuo and your team. (C)
08-27-2014
Hello MT-san,

Just wanted to let you know that we were very impressed with the delivery and set up of all the furniture. It was done in avery timely and professional manner.

A big thanks to you for your help and assistance in selecting the furniture and designing the layout for our apartment.

 Best Regards, (N)
08-20-2014
MH-san,

I wanted to send you a quick thank you note for yesterday's delivery. The crew performing the delivery did an outstanding job. Not only did they work in an efficient and pleasantly manner, they also finished much quicker than expected. Specifically, their work to deliver the patio furniture should be commended. It was not an easy task. Please be sure to share my thanks and gratitude with the team.
Thanks.

Sincerely, (L)
05-28-2014
Dear MK-san,

Just a short note to let you know that my move, and in particular the furniture delivery, went very smoothly yesterday. It was a great testament to the hard work and professionalism of you and your team. Please pass my thanks on to your colleagues.

 Kind Regards, (M) [excerpt]
04-24-2014
Hi MK-san,

Yes,everything went fine with the delivery on Saturday. I wanted to pass along that I
really appreciate your movers. They worked very hard to get everything right. It was very fast considering all they had to do, and they were very courteous and respectful.
Can you please pass along my appreciation?

Thanks again for all your help! (H) [excerpt]
04-9-2014
KK-san

I am very happy with the furniture that was delivered last Saturday. The apartment is much nicer now. Also I want to complement your delivery and setup crew. They did a very good job and were very nice.

 Best regards (L) [excerpt]
03-17-2014
Dear T-san,

Many thanks.

We are very pleased with the furniture, we think the house looks really nice. Thank you to you and your colleagues who worked very hard on Monday, they had to climb the steps up to the house many times carrying heavy loads.

Thanks for the instructions for the oven, we started using it immediately.

Regards (R)
02-13-2014
KK

Furniture looks beautiful. The guys did a wonderful job.  (R)

 2013

11-06-2013
Hello MH-san,

Just a little word to say thank you to you and your team for yesterday's work.  It was really great!  We noticed we had some room for a few extra pieces of furniture so we will contact you when we come back from Shikoku...
Thanks again! Domo arigato gosaimas!

(L and P)
09-30-2013
Dear MH,

We first of all would like to thank you and your fantastic guys-crew for all your help yesterday for the delivery. Please tell them we are happy and thankfull to them!

As soos as our first day in, we happen to have a very nice modern-style and convenient appartment, thanks to your advice along the whole process.

Thank you so much! (K)
09-30-2013
Toshie,

Just to let you know that the delivery on Saturday went very well - the guys were very professional and quick.

Regards, (A)
09-09-2013
MK

By the way, your crew was fantastic. They did the best job of moving in I have ever seen. They were extremely careful, friendly, and paid the highest attention to detail.
I was REALLY impressed. If you could let them know from me that I really appreciated it and was telling all my friends I would appreciate it.

Thanks, (T)
08-26-2013
MT

I wanted to thank you and team who delivered and set up the furniture in our apartment in Azabu ****. They were very careful, helpful and worked very hard to get the furniture in the right place.

Many thanks, (Y)
08-21-2013
Hi MT - san

Thank you. Your team did a great job in setting everything up.

Best, (T)
08-05-2013
Dear MT-san,

Thank you so much for all you've done for us. Your co-workers did such a great job and I was so impressed!
They were on time, knew what they were doing, very careful with the furniture and extremely efficient removing survival furniture and putting in new furniture. Also,they were professional and very courteous.

Lastly,thank you so much MT-san for everything. You are incredibly nice, professional and your patience to stay with me for hours to select the furniture is so much appreciated. We love our home and furniture thanks to you.

Best regards,(K)
07-10-2013
Dear MK san

Thank you again for all your help and support. The team arrived promptly this morning and were extremely quick and professional.
Thank you again and all the best for the future
Kind regards (A)
01-29-2013
Good morning,MT-san,

The furniture all looks very beautiful. You and your team did a great job for us!
We are enjoying it a lot.
Best regards,(J) [excerpt]

2012

12-21-2013
Hello MK-san,

Thanks for all your help with the furniture - it is much appreciated. I have been very happy with the service from Tokyo Lease Corporation - I have found yourself and all of the team to be not only very efficient & professional but friendly too.
Best regards and best wishes, (C)
10-31-2012
Hello There AA,

Your organizations curtain installation expert turned up on time yesterday at 1400 Hours.

To remove the original, as provided / installed second hand curtains and install the new ones.

This removal of the original, as provided / installed second hand curtains and installation of the new ones activities, was completed well within 30 minutes and your curtain installation man, left taking with him the as provided / installed second hand curtains, carefully folded and placed into the same box that the new set of curtains were delivered in.

The embedded photographs showing the new curtains : -

Kindest Regards (K)
02-13-2012
MH san,

Your staff were very courteous and very professional during the furniture delivery on Friday.
Thank you also for the very thoughtful welcoming gift.
Thanks (L)
02-02-2012
TT,

Thank you so much.We are very happy with our furniture. We appreciate all of your effort in getting us furnished.You and your team worked very hard. Thank you also for all of your help with my kitchen. I know that is not your job, but you helped so much! It was so kind of you to research the microwave more.
Monday's schedule works good with me, we will see you then.
Have a nice weekend. (W)
02-02-2012
Dear TT,

Thank you so mach for picking out a lovely chest of drawers. It is exactly what we were looking for.
Thank you so much for making this a painless process for us.
Sorry we missed you on Monday. It would have been lovely to see you. You made such a nice impression on both (R) and me when we came to Japan. It would have been nice to see you again.
Take care and hope to see you again soon! (B)
01-13-2012
Thanks you TF-san,

Every thing is working well, the Tokyo Lease staff were very professional during the furniture delivery.
I will double check the room and get back to you tonight.
If you can put in the order tomorrow, I'd appreciate it very much.

Thanks, (N)

2011

11-14-2011

NT-san,

Thanks very much for coordinating the delivery of furniture yesterday. It was a job very well done. I and my family appreciate all your team for the excellent work.
The delivery team were very punctual and highly professional. They were there exactly at 2pm as promised. The delivery,assembly and placement of furniture and electrical appliances was handled very professionally and in a very seamless manner without any disruption at all.
A very BIG THANK YOU to you all.
Regards,(R)

11-14-2011

Dear TF san,

I just want to say thank you very much for everything.
The boys were realy good and did a good job, the flat looks nice.
Have a nice weekend.
And again thank you for your help.
Best Regards. (C)

09-29-2011

Dear TT-san,

I would like to thank your team again for good work while picking up the furniture on Tuesday. It was done fast and in a clean way.
Best regards, (S)

09-29-2011

Everything was perfect, and the staff excellent as always.
Please say thank you to those guys.
(Sofas were hoisted from the truck box.) (M) [excerpt]

09-13-2011

Dear TT-san,

Thank you for the furniture delivery today! The crew did a great job and was very courteous. We really like the items from your store and appreciate all of the efforts to get the items here and deliverd to our apartment.
Thanks again.... (P)

07-29-2011

KK-san,

Please pass on my thanks to your guys who delivered and installed my furniture yesterday, my wife said they never stopped working and was very courteous, efficient and tidy, once again thank you.
Regards (S)

07-27-2011

Dear MH-san,

We are enjoying the new place a lot! It's wonderful and all the furniture fits in nicely.
The delivery on 29th afternoon works for us after 2.30 pm. What time will the delivery be?
I wanted to thank you for the wonderful job the team did on Friday. Everything went very smoothly and they were quicker than expected!
I specially want to thank the men who moved the sofa in. It seemed an impossible task but they managed to do it without a scratch, being very careful with both the sofa and the door! Could you please pass on my thanks to them? I really think they did a great job!
Thank you! (A)

07-27-2011

NT-san,

Thank you. I will prepare JPY 480,000 cash by Friday when the delivery crew arrives.
Thank you so much for your help during these last 3 years. I have really enjoyed my life here, and I will miss everyone. Tokyo Lease was a very good service provider for me, and I will not forget your kindness.
Regards,(S)

07-26-2011

Hello SM-san,

Thank you for the note. First, I want to thank you and the staff who did the delivery. They did a great job in a very clean and organized manner. I apologize that I was not able to stay till the end as my agent was taking me for another appointment. I did notice the high chair missing and was going to call you on Monday. (N) [excerpt]

07-06-2011
TK-san,

Wanted to tell you how happy I am with your people and the furniture. Everyone did a great job. I will be submitting one final request for additional items. You can add those to the final bill and then we will be done. I will submit something to you soon. Thank you again!(G)
07-06-2011

Hi NT

Just wanted to let you know that the furniture delivery went very smoothly last Friday...the delivery people were very helpful and were able to get everything setup. Only missing item was the 3 outdoor chaise lounge chairs as they said they were unable to bring them. This was perfectly fine and I told them we would look to get them delivered when we return.
Thanks again. (T) [excerpt]

Dear TT-san,

Thank you very much for a wonderful job yesterday. Everyone from Tokyo Lease Corp was the most courteous. And thanks for making the items sparkling clean. We likes them very much. Thanks again. Have a great weekend! (W) [excerpt]

Hi NT-san

Thank you. The crew returned the TV set yesterday and it works great. Thank you for helping to get this repair completed.
Regards, (M)

Good morning/evening MT,

It was very nice to speak to you yesterday. Mike took me on a tour of the apartment and everything looks great. You and your staff have done an excellent job ! You can schedule
to deliver the remaining furniture Thursdays.
I look forward to seeing you soon. (Ms.W.) [excerpt]

2010

Dear Ms NT

As usual the delivery was well done and I had pleasure in discovering how well the table matches my sofas.

I look forward to our next and final rendez vous.

Salutations (C.I)
The guys from Tokyo Lease Corporation (temporary furniture pick up) left a few minutes ago, and I want to let you how very professional and polite both of them are. I know only one of their names, Manabu Noguchi, but both are proficient and courteous.
It has been a great experience working with your team.
The transition has gone very well.
Thank you so much for everything.    (S.S) [excerpt]
TT-san has made our transition into our new home seamless.
Her and her team have always been professional and courteous.
I appreciate her dedication in making us feel at home in Tokyo.    (k.m) [excerpt]
NT-san,

Thanks for your call on Saturday. The delivery went well, and I am very pleased with things.
Please pass my thanks onto your delivery crew.    (S.S) [excerpt]
TK-san,

I wanted to tell you that I am very pleased with the service recently provided by Tokyo Lease in changing out some of my apt furniture.

I want to specifically mention to you that TT-san did a fantastic job along with the rest of your delivery team.

Keep up the great effort.

Many thanks,    (G.F)
Dear MH-san,

I hope you are doing well. I am sorry for taking a long time, I am posting the paper work today as well as wiring the money.

The bookshelves are looking great, and the people who came to set them up did a great job. It took them a lot of effort because it was tricky to set the bookshelves but they did it very gracefully.

Thank again for your help and have a good day.     (V.L)
Dear MT-san,

It was very nice to see you yesterday. I want to thank you for taking care of arranging everything and for all your patience. The technicians were here to past 8:30pm which turned out to be a bit late since they left for about an hour or more and came back.
They did a good job and were courteous.

I thank you again for all you have done.

Kind regards,    (I.P)
TT-san,

I've slept very well for a few nights now in my new bed. It's very comfortable.

It's been a real pleasure working with you and Tokyo Leasing in getting moved into my new apartment. I really appreciate all of the effort from you and your crew, especially with getting the sofa into the living room. I thought we were going to have to hire a helicopter to get it in through the door. It's very comfortable, and looks great.

Let me know if you're going to be in Yokohama, I'd like to invite you to lunch or dinner as appreciation.     (D.R)
TT-san,

Forgive me for taking so long so send you a big thank you for all of your help getting our furnishings together for the apartment.
The bedroom furniture that was delivered is terrific and the mattress pad was delivered to the apartment 2days before the furniture and is also great.
So we are all set up and comfortable in our new home. Everything looks great and we are very happy.
We appreciate all of your help, support, patience and guidance in getting our home set up here.

Best regards,
(S&H.H)
Mr. SM ,

Love all of the furniture and it fits nicely in our apartment. Thank you so much for the time you have spent with us. You have been a great help to us setting in here in Tokyo.
Again thank you !

Best regards,    (The W Family)
Dear TT-san,

Please accept my apologies for not responding earlier to you.
The furniture in the apartment is wonderful. Thank you for making everything happen so smoothly. The furniture is in great shape, including the used pieces. Everything is in order.

I (we) truly appreciate how helpful you have been to us. When we arrived this week, the apartment felt a bit like home already. It is so nice to not have to live in a hotel and try to figure all of this out while trying to work as
I hope to see you in the future!

Best regards,    (B.W ) [excerpt]

2009

I am a teacher at Tokyo International School and a recent customer of Tokyo Lease Corporation. I would like to give my highest praise to your representative, Miss N.

I was very uncertain about renting furniture and initially telephoned your company for advice. I was delighted to learn that Maya N could speak perfect English.
She immediately helped me by checking furniture stocks and organizing the delivery of a table I had seen on the Internet. After viewing this table in your showroom, she suggested taking me to your company's warehouse to see more furniture. Because of her kind manner, I agreed to go and view more furniture.

Miss N was always very courteous. She picked me up from my workplace and we drove to my apartment. She carefully measured the dimensions of my apartment to ensure any possible furniture would fit perfectly. At the warehouse viewing, she was very patient and made many helpful suggestions. At each moment, I felt she had my best interests at hand. She often phoned the head office for best prices and availability.

On the delivery day, Miss N accompanied the deliverymen and made sure everything was placed to my satisfaction before leaving.

It can be very stressful moving to a new city, however, thanks to Miss N, I felt confident and secure. I was extremely impressed with her language skills and her precise professionalism. I am so happy with the quality of furniture pieces in my apartment. Miss N helped make my boring apartment into a real cozy 'home'.

Because of Miss N, I have recommended your company to my teacher colleagues at Tokyo International School. Tokyo Lease Corporation catalogues with Miss N's contact details have also been made available to our students' parents at the head office of our school. Miss N is simply outstanding!

Thank you for having such a wonderful representative for your company.(V.E)
I want to thank you and all people that have helped me in this moving to the new house.
The job level of your company was in line with my expectation and even above it, punctual, professional and precise.

Please, say thank to the two delivery grew from me.    (D.B)
Thank you so much for arranging the delivery of the microwave/convection oven yesterday. It was such a big help, as I have my mother staying with me and we were able to use it for breakfast today. Also, it helps so much to have the rest of the week free to take care of all of the other things we need to do for the move.

That was such a help and I really appreciate it. I will definitely recommend Tokyo Lease to anybody I know who moves to Tokyo.  (N.F) [excerpt]
I have been meaning to write to you for a month to say thank you very much for leasing us the baby bed for our holiday in Tokyo in September.
We were very happy with the cot - our baby boy loved it! - and the delivery and pickup was wonderful.

Many thanks for all your assistance.    (C.R) [excerpt]
I like my new furniture so far! Thanks for e-mailing me about the DVD problem.
I assume you mean that you will replace on the 7th November when the sofa is being delivered and the old one removed?

Delivery is that it wa very professional, well managed, clean, on-time, friendly and I was surprised that there were four people in total. That really helped keep the pace moving quickly so that you were able to finish in 2.5 hours. I also appreciated the thoughtful stickers on my rice cooker so that I could use it (without having to call you every time).

I look forward to hearing from you about the sofa and end table.

If only you were managing my sea-shipment - I am sure it would be completed much sooner and then I'd feel like I really moved in!
I'll let you know when that happens and when the apartment is all ready and after that I'll invite you over for dinner so that you can see your completed work.

All the best- M    (M.M) [excerpt]
Thank you for your kind help in sorting out my furniture requirements, now that everything is here the choices were very good.

I was pleased with you delivery staff - on time (even early which is unheard of the UK), and their service was excellent, especially connecting TV system. Now that everything is here I can begin to relax, which is good because we are gradually being sucked into the Japanese work ethic.

I thank you once again.     (P.C) [excerpt]
Thanks so much for making this so easy for us.
You and the staff that came by today did an awesome job. We love everything.  :)    (L.F)
You staff were absolutely brilliant. It was a bit of a tough fit but they were very accommodating.
No complaints at all.    (A.M) [excerpt]
Thanks, very very much. It was a pleasure to do business with you over the years and I've been very happy with Tokyo Lease Corporation.
Especially your service, which was fantastic and very efficient.
Take care    (M.K) [excerpt]
It was nice having you here today.
I appreciate all the extra care you put into helping me know how to use the appliances, since I am unable to read the writing on the buttons!
And your team that was here did a terrific job installing all the fixtures and washlets. It was especially kind of them to take time to fix the queen bed so that it would not squeak!
We are enjoying all the lights and fans and TVs, etc.!

Many thanks for all your help!     (J.S) [excerpt]
I wanted to follow up and thank you again for the prompt delivery and pick up of the rented baby bed. The pick up came at just the right time and the driver was so kind to even help me call a cab to take my family to the train station (it was raining).

Thank you for your professional and prompt service.    (M.W) [excerpt]
They are both perfect! Thank you for arranging that so quickly and easily.
Your delivery person was very nice and he even tested them to make sure that they worked before he left.    (D.A) [excerpt]
I wanted to say "thank you" for the great service you have provided us with since November!

As expected, we received the remaining furniture yesterday at 1.30pm. Your colleagues have done a very good and quick job.
We are very happy with the look and quality of all items.

Thank you again and all the best.     (A.B) [excerpt]
We would like to express our most sincere thanks for your recent assistance with our Tokyo Lease items. At all times we have been most impressed by the professionalism and courteous manner with which you conducted yourself. You are an asset to Tokyo Lease and we are grateful for your help.
The delivery staff were also a pleasure to deal with. They were friendly and willing to assist with all our requests.

We look forward to meeting with you again.    (N.S) [excerpt]
Thank you very much for your message.
We would like to thank Hayakawa-san and his mate for working so hard and having done everything so quickly.

Also thank you very much for your complimentary goods. They are really useful for a new start!.    (M.Y) [excerpt]

My husband and I would like to thank you so much for all of your hard work and efforts for our furniture lease. We are happy with your professional coordination for our flat.

By a copy of this message to W-san, we would like to thank you so much for your patience and also for having introduced such a professional team like Tokyo Lease (Corporation) to us.

Once again, TT-san, thank you very much for your kind assistance and patience (especially last Saturday!).     (M.Y) [excerpt]